Support
Questions, a bug, or a request to delete your data: email support@trailmix.club. Include the group name and the name you used in the app so we can find you. We answer within a few days.
Common questions
I don’t see anyone else. Others appear once they tap Start on their phone. A runner whose phone hasn’t reported for a minute shows as “No signal”: usually a cellular dead spot, sometimes a phone that was force-quit.
Location permission. Choose “While Using the App”. “Allow Once” stops working as soon as the phone locks, so the group loses you mid-run. Pathfinder never asks for “Always”.
The blue indicator. iOS shows a location indicator while a run is on. It goes away when you finish.
Changing phones. Join again with the group code and the same name. The old phone is signed out.
Deleting your data. Settings → Leave group deletes your name, positions, and run history from the group right away. Or email us.